frequently asked questions

Delivery and pickup

We uses J&T Express, Pos Laju, DHL, GDEX and Yunda as our official logistic partner

PICK UP OPTIONS -COMING SOON-

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We uses J&T Express, Pos Laju, DHL, GDEX and Yunda as our official logistic partner

PICK UP OPTIONS -COMING SOON-

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We uses J&T Express, Pos Laju, DHL, GDEX and Yunda as our official logistic partner

PICK UP OPTIONS -COMING SOON-

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We uses J&T Express, Pos Laju, DHL, GDEX and Yunda as our official logistic partner

PICK UP OPTIONS -COMING SOON-

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Products purchased on sportsparagon.com can be returned within fourteen (14) days of delivery in accordance with the RETURNS POLICY below.
How to return;

  • Email us at info@sportsparagon.com with the following information:-
  • Order Number
  • Reason for Return
  • Request for Refund
  1. We will respond within two (2) business days with confirmation whether the products were bought from us and can be accepted for return.
  2. Should you qualify for the Returns Policy outlined below, a Return Authorization Number will be provided to you.
  3. Once confirmation has been received on your end, kindly pack and deliver your purchased goods to:
    PARAGON VEST SDN BHD
    Exchange & Returns,
    16, Jalan Lada Sulah 16/11,
    Seksyen 16,
    40200 Shah Alam Selangor, Malaysia
  1. Apart from faulty products, products purchased on sportsparagon.com can be returned within fourteen (14) days with the condition that the goods are in their original packaging, unworn, unwashed and tags still attached.
  2. You shall be responsible for the return’s shipping costs unless that we shipped a product that was incorrect or faulty.
  3. Should a product returned to Sports Paragon is faulty, but is found to be in working order, you will be charged for the cost of freight on our discretion.
  4. You will also be charged a service fee for the testing of products.
  5. Sports Paragon will charge a reasonable fee should you return any goods for credit or exchange, which have been damaged while in your care.
  6. Credits / Refunds are limited to the cost of the goods excluding freight charges.
  7. Any disputes shall be judged under the laws of the Malaysia.
  8. Please allow up to fourteen (14) business days for refunds to be processed.

Products purchased on sportsparagon.com can be exchanged within fourteen (14) days of delivery.

How to exchange:-
Email us at info@sportsparagon.com with the following information:-
• Order Number
• Request for Exchange

  1. We will respond within two (2) business days with confirmation whether the products were bought from us and can be accepted for exchange.
  2. Should you qualify for the exchange, an authorization number will be provided to you.
  3. Once confirmation has been received on your end, kindly pack and deliver your purchased goods to:
    PARAGON VEST SDN BHD
    Exchange & Returns
    16, Jalan Lada Sulah 16/11,
    Seksyen 16,
    40200 Shah Alam Selangor, Malaysia.
  4. Purchased goods will be exchanged within three (3) business days.
  1. Shoe Boxes: When returning shoes in boxes, please ensure items are packed inside a satchel & ensure you do not attach anything on the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition, we reserve the right to reject your return as we will not be able to resell the product.
  2. Once the product has been received and assessed to meet the criteria of our returns policy, we will process the exchange or refund.

leave us a message

Welcome to our customer services. Look no further to find answers to some of our most frequently asked questions.

Our Address

Paragon Vest Sdn Bhd (278103-D) 16, Jalan Lada Sulah 16/11, Seksyen 16, 40200 Shah Alam, Selangor, Malaysia. 

opening hours

9:00 AM – 1:00 PM
2:00 PM – 6:00PM
(Mondays to Fridays)